Job DescriptionHallmark Aviation is seeking a professional Account Manager for a prestigious International Airline at the Houston Airport! The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.REQUIREMENTS AND SKILLS NEEDED:•Proven LEADERSHIP abilities and ORGANIZATIONAL skills•Excellent interpersonal, coaching and counseling skills•Understand that staff development is a leader's responsibility•Self-driven focus on Customer and Client satisfaction•Ability to excel under pressure of meeting extreme deadlines•Able to communicate effectively, both verbally and in writingAccount•Experienced in planning a roster and monitoring work schedules•Able to solve daily problems and make quick decisions within the operation•5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred•Flexible and able to promote positive attitudes from subordinates•Computer Software (Word & Excel), typing, and ticketing experience•Able to work varied hoursSPECIFIC DUTIES INCLUDE:•Provide hands-on supervision of the staff and delegate workload•Provide direct customer relations support•Ensure that account operates according to schedule and service level agreements•Recruit, interview, and hire staff•Oversee the long-term analysis of manpower needs, groom potential leaders•Ensure cross training as well as provide new and refresher training for staff members•Manage attendance records and ensure appropriate shift coverage•Handle discipline and motivation issues•Process promotion, demotion and termination paperwork•Enforce safety, security, and grooming standards•Administer performance reward programs•Control the budget for labor costs and allocationEssential Requirements: Previous Airline Experience At least 18yrs old, with a High School Diploma or G.E.D. English proficient, other languages may be required Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs Reading & comprehension of reference materials, instructions, policies & procedures Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency Professional demeanor and exceptional presentation Flexible schedule & availability Background Check, Fingerprinting required Drug Screen required on day of hire
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