Bilingual Customer Service Representative Job at The Nagler Group, Worcester County, MA

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  • The Nagler Group
  • Worcester County, MA

Job Description

Job Description

$22/hour

Onsite in Worcester

Monday through Friday 10am-6pm

Bilingual Customer Service

Answer inbound calls from members and dental providers in both English and Spanish

Provide accurate information about dental plan benefits, claims status, and authorizations

Assist callers with enrollment questions, plan coverage, and provider network

Document call interactions clearly and thoroughly in the system

De-escalate customer concerns with empathy and professionalism

Collaborate with other departments as needed to resolve inquiries

Job Tags

Monday to Friday,

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