Job Description

Housekeeping Guest Service Manager, $71,000 - $95,100 at Aulani, A Disney Resort & Spa summary:

The Housekeeping Guest Service Manager at Aulani, A Disney Resort & Spa, leads a diverse housekeeping team to maintain cleanliness and exceptional guest experiences throughout their stay. This role involves supervising daily operations, coordinating with other departments, and ensuring adherence to high-quality service and safety standards. The position requires managerial experience, strong guest service skills, and the ability to foster a multicultural team environment in a luxury resort setting.

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?

Our Housekeeping Guest Service Manager team takes phenomenal pride in managing a team of experienced housekeeping professionals who ensure our guestrooms and accommodations are what our guests come to expect from Disney. You will lead a multifunctional housekeeping team to accomplish daily service of guestrooms, hallways and public areas to provide outstanding room experience and cleanliness both upon arrival and throughout a Guest's stay.

This Full-time position reports to the Assistant Housekeeping Director and will be working onsite at our breathtaking Aulani resort on the island of Oahu, Hawaii.

What you will do:

• Contribute to the operation daily, including working with guests and cast members and resolving any guest situations
• Maintain employee focus to encourage and develop a diverse, multi-lingual team
• Recognize cast members and hold them accountable for delivering excellence in safety, courtesy, show and efficiency
• Exceed guest expectations through achievements in guest satisfaction measurement scores, quality assurance scores, and other guest satisfaction measures
• Coordinate and inspect daily cleaning assignments; provide feedback to ensure cleanliness, service and product quality standards are met
• Partner with the resort hotel front office and other teams to ensure delivery of clean and ready rooms
• Conduct daily pre-shift breakout meetings to communicate relevant information to cast members
• Supervise daily staffing levels and shift coverage needs
• Support local projects and monitor supervise any potential impacts to the guest and cast experience

Here’s what you’ll need to be successful in this role:

• Minimum one year supervisory or managerial experience
• Minimum one year working in a housekeeping role
• Passion for service and commitment to safety awareness
• Experience leading a multicultural team and a passion for developing others
• Good verbal and written skills, along with problem-solving and decision-making
• Experience leading in a team environment, holding self and others accountable, and the ability to deal with conflict
• Operational guest service experience and skills
• Proficiency in basic computer functions vital to operate in a Windows environment and other technologies
• Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs)
• Flexibility to work varied hours, including evenings, overnight, weekends and holidays

It would be a plus if you also have these skills:

• Housekeeping experience working in a luxury hotel
• Knowledge of chemicals, materials, cleaning technique and equipment
• Knowledge of HotSOS
• Multilingual skills

Education is important to us, here is what we’re looking for:

• Required: High School degree or equivalent

Benefits and Perks:

• Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

The hiring range for this position in Hawaii is $71,000 to $95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Keywords:

housekeeping management, guest services, hotel operations, team leadership, cleanliness standards, resort management, luxury hotel, guest satisfaction, multicultural team, safety compliance

Job Tags

Full time, Local area, Shift work, Night shift, Afternoon shift,

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