IT Help Desk Technician II Job at ICS Managed IT Services, Gastonia, NC

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  • ICS Managed IT Services
  • Gastonia, NC

Job Description

Job Description

Job Description

Benefits:

  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
We are seeking an IT Help Desk Technician to join our team! This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new services. The proper candidate will possess:

Fundamental knowledge in:
-Networks and troubleshooting
-Windows 10/11 / Android / iOS / Mac
-Microsoft 365 Admin Centers
-Microsoft Security & Compliance
-Microsoft Apps (Outlook, Teams, OneDrive)
-Microsoft SharePoint
-Microsoft Azure/Entra ID
-Microsoft Azure VM Provisioning
-Microsoft Tenant Setup & Migrations
-Dropbox
-Google Admin Console
-Google Drive
-Gmail

Installation and troubleshooting :
Servers / Laptops / Workstations / Tablets
Routers / Firewalls / WAN / LAN / SDWAN
Switches / NAS / Access Points / Printers
Low Voltage optional

Preferred Certifications:
A+ / Net+ / Microsoft Certs / AWS

  • Excellent communication skills (Email, verbal, and follow-up)
  • Ability to meet requirements and deadlines.
  • Demonstrate good work ethics.
  • Ability to troubleshoot:
    • Device IP connectivity
    • Multi-function printers
    • Access points
    • IP phones
    • Workstations
    • Servers & shared resources
    • Switches / Routers
    • Microsoft Windows 7/10/11
    • MacOS
    • Android / iPhone
    • Outlook connectivity problems
  • Interacts well with clients and coworkers
  • Some project management skills
  • Work with sales team and field ops team
  • Prior Help Desk experience required

Job Tags

Work at office,

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