Job Description

Job Description

Job Description

Description:

At CTSHealth, our vision is to improve the quality of life for children who have experienced unfortunate situations beyond their control. We employ hard-working, dedicated, caring team members who are committed to excellence and empowering children and families through therapy, education, and prevention-based care.

Practice Manager

Hickory, NC

Full-time

What will you do?

The Practice Manager is responsible for overseeing administrative and day-to-day business operations aspects of the Hickory/Morganton Clinics. Duties include hiring employees, ensuring compliance with regulations, and managing the budget of the practice. Establish and implement effective workplace procedures.

• Ensure policies and best practices are up to industry standards and government regulations.
• Hire, train, and monitor administrative staff.
• Organize patient records using electronic health records keeping.
• Supervise daily practice operations such security and occupational health and safety of the clinic.
• Monitor and supervise the administrative staff for both locations.
• Interact with patients and address their complaints.
• Coordinate regular staff meetings and performance reviews.
• Collaborate with Medical Director to develop business strategies and patient services.
• Provide support and direction to enhance performance, skills, and knowledge of practice team within the practice(s). This includes ensuring employees receive proper on boarding, training, and monitoring of each team member’s performance.
• Implement existing effective workplace procedures across departments and teams.
• Create new policies if requested.
• Ensure operations run smoothly daily. This includes promoting positive patient experiences, reviews, team members job satisfaction, workplace efficiency, shorter wait times, and completion of tasks.
• Troubleshoot problems such as non-working equipment, patient complaints, inefficiencies, workplace conflicts, and other items that may disrupt operations.
• Conduct team member training evaluations, celebrate high performance, create improvement opportunity plans, and verbal write ups if needed.
• Work with various departments on improvement initiatives.
• Assist with inventory of office supplies.
• Promote a harmonious team culture that aligns with the mission.
• Marketing- conducting patient surveys, creating growth plans, planning for scale, and promoting a successful practice.
• Ability to make effective administrative/procedural decisions and recommendations Working knowledge of medical billing and insurance protocols.
• Excellent customer service and leadership skills
• Knowledge of patient care protocols, procedures, regulations, and standards
• Thorough understanding of medical front office operations including reception/registration, scheduling, determination of eligibility, prior authorizations, and collection of copays/outstanding patient balances
• Understanding of fiscal management principles and procedures Reports to Medical Director.

What’s in it for you? (Great Benefits for Full-Time employees)

• Paid Vacation Time and Holidays!
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Match
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)

Pay Rate?

$55,000 - $60,000

What qualifications do you need?

• Bachelor’s degree preferred or 5 years Practice Management
• Behavioral Health Experience preferred but not required.
• Management experience for more than 10 employees
• EHR knowledge

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