Job Description

Product Trainer II

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees.

Responsibilities

What you'll do:

• Utilize a systematic training approach to deliver the highest quality of training for the Data Center of the Americas (DCA) in Austin and West Greenwich; identify training needs, design and develop training, deliver training, and systematically evaluate training
• Deliver on-site and virtual classroom-style (as needed) training to associates
• Continually improve existing training material while developing new training programs and material for identified gaps
• Routinely meet with DCA stakeholders to include but not limited to Ops, Tier2, Call Center, and Site Team, for gathering input and completing systematic training needs, gaps, and performance analysis
• Master computer applications and new software releases to conduct training classes for both new and existing staff as required
• Serve as a Liaison to the Product, Software, and Corporate Training teams to conduct training needs analysis based upon new products and services to be offered
• Evaluate the performance of trainees, identify improvement plans, and deliver recommendations to the leadership team
• Utilize available technology to store, manage, and deliver training material; technology includes but is not limited to MS Office, Teams, SharePoint, Flows, GNIE Knowledge Base, JIRA, and Wiki
• Learn Lottery System (Applications & Games) and Equipment troubleshooting procedures, develop and deliver training programs, hands-on exercises, and testing programs to enable students to learn the material quickly
• Attend training classes as required by Brightstar, based upon goals, and as needed to enhance expertise relevant to job activities and to achieve certifications based on department standards and needs

Qualifications

What you'll offer:

• Bachelor's Degree (preferred but not required)
• 2 years of work experience in a departmental or corporate training role, or 4 years of leadership or technical work experience with a data center environment
• Experience with creating online videos; being comfortable being included in audio or video portions of online content
• Experience working in a high-demand environment with a high sense of urgency for meeting and exceeding service deliverables
• Experience with MS Office, Teams, and SharePoint
• Great written and verbal communication skills; comfortable delivering information to large groups in person or in written formats
• Great prioritization and organization skills
• Demonstrated ability to work with little to no supervision
• Exercise sound judgment within defined procedures and policies outlined by the department and organization
• Proven ability to be flexible and adaptable to changing environments and expectations
• Learning Management System Experience (preferred but not required)

Keys to success:

Building collaborative relationships, decision making, driving results, fostering innovation, personal energy, self-leadership, strong communication, confidence

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