Job Description
Remote Healthcare Call Center Representative
Pay Rate: $20.28/hour
Location: Fully Remote (U.S. Based, Must Work CST Hours)
Position Overview
We are seeking dedicated and customer-focused individuals to join our team as Remote Healthcare Call Center Representatives . In this role, you will handle a high volume of calls while providing exceptional service to healthcare providers and patients. Candidates must be comfortable working in a fully remote environment , have a private home office for HIPAA compliance, and meet all technology and internet requirements.
Key Details
Training: 53 days (CST hours, 100% attendance required)
Schedule: 8-hour shift during operating hours of 7:00 AM – 6:00 PM CST
Time Off: No scheduled time off permitted during training period
Work Location: Anywhere in the U.S., but must work CST hours
Key Responsibilities
Manage high call volumes in a healthcare or insurance call center environment.
Communicate effectively with patients, healthcare providers, and insurance companies.
Navigate multiple computer systems efficiently while ensuring accurate data entry.
Adhere strictly to HIPAA regulations and maintain patient confidentiality.
Troubleshoot issues, provide resolutions, and escalate cases when needed.
Maintain professional and empathetic communication while delivering quality service.
Participate in remote training and team collaboration sessions via Microsoft Teams and video conferencing tools.
Required Qualifications
Experience:
Healthcare call center or healthcare-related experience preferred.
Familiarity with insurance plans (Medicare, Medicaid, Commercial) and pharmacy benefit processes.
Technical Skills:
Proficiency in navigating multiple software systems.
Familiarity with remote collaboration tools (Microsoft Teams, video conferencing).
Communication:
Strong written and verbal communication skills with active listening capabilities.
Problem Solving:
Analytical thinking and accuracy in case management and data entry.
Work-From-Home Requirements
Private home workspace with a door for HIPAA compliance.
Wired Ethernet connection (Wi-Fi not permitted).
Internet speed: Minimum 25 Mbps download / 5 Mbps upload .
Screenshot of internet speed must be listed at the top of the resume .
Webcam readiness for virtual meetings.
If you are interested, please contact Chin Yang at A-Line Staffing.
586-323-4194 | cyang@alinestaffing.com
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