Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Abbott Park, IL location in the CHR Corporate Human Resources division. This is an onsite position.

As the Sr Analyst, Business Systems you will provide high-quality support for the Abbott Workday Human Resource environment as part of the HRTS HCM Architecture team. You will interact with our customers through email, phone, and instant messaging, to meet customer requests for advanced reporting, and resolve related customer issues with Corporate HR systems and processes. You're a great match if you enjoy delivering excellence, possess fantastic troubleshooting skills, and enjoy a challenge.

What You’ll Work On

The Analyst, Business Systems is responsible for fulfilling requests for appropriate HR information to troubleshoot and resolve various HR systems issues reported by end users. Items are received via multiple channels, including IT Help Desk, Zendesk case management system, email, or Instant Messaging. Other assignments result from HR projects requiring new reports, updates to existing reports, and investigation of report impacts and data review.

Core Job Responsibilities

• Develop and maintain simple to complex Workday reports (advanced, matrix, composite, BIRT) utilizing Workday Report Writer and Report Designer, as well as other organizational tools and available technologies
• Develop and execute unit/system test plans; ensuring delivery of a quality product
• Partner with stakeholders (internal/external to HR) to understand report/data requirements and ensure results meet the business needs
• Implement proof of concepts to confirm feasibility of requirements
• Work with technology/security teams to define and create calc fields, security policies and other Workday objects to support the evolving reporting needs of the organization
• Troubleshoot report related issues and resolve issues in a timely manner
• Maintain proper change management documentation to satisfy the company’s internal/external audit controls
• Gather and compile the necessary information to fully understand the requests or issues reported
• Troubleshoot and resolve issues that don’t require escalation within defined service levels
• Document issue resolution in Incident tracking system (Zendesk)
• Assist in documenting knowledgebase articles for repeating issues and foundational information
• Assist in analyzing issues to understand trends 
• Work closely with HRIT functional specialist on issues that need escalation to application SMEs
• Work with IT Service Desk, and GIS application support teams to gain necessary support on production issues
• Responsible for compliance with applicable departmental, Corporate and Divisional Policies and procedures

Required Qualifications

• Bachelor’s degree in computer science or work experience equivalent; 1-3 years of experience with Workday Reporting and Analytics
• 2-4 years proficiently in Workday HCM report writing/calc fields (includes creating dashboards in Workday) required
• Deep knowledge of Workday data sources and complex calc fields
• Functional knowledge on Workday HR modules Core HR, Compensation, Recruiting, Talent Management. Payroll functional knowledge, nice to have.
• Knowledge of OX or Solutions to perform code promotion.

Preferred Qualifications

• Must have excellent verbal/written communication, user interaction and interpersonal skills and work well in a team environment.
• Strong understanding of HR processes and terminology especially Workday.
• Experience with BIRT and WD Docs preferred. Experience in Power BI is a bonus.
• Demonstrated experience in analytical thinking and problem-solving

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal

The base pay for this position is $75,300.00 – $150,700.00. In specific locations, the pay range may vary from the range posted.

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